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Terms & Conditions 

​Thank you for choosing to book with Ocean Eleven Suites. We look forward to welcoming you to our little slice of paradise. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

  1. Prices: The price includes accommodation and access to our on site pool and other on site facilities.

  2. Age restriction: Guests must be 21 years or older to book and stay at Ocean Eleven Suites. All guests under the age of 21 must be accompanied by someone over the required age. All guests under the age of 18 must be accompanied by a parent or guardian while on site at all times. 

  3. Booking Confirmation & Deposit: Upon booking online, you will be charged a 50% deposit. One week prior to your stay, the remaining balance will be charged to your card on file. 

  4. Cancellation of booking: By making your booking, our agreement is a legal contract and you agree to our terms and conditions. If you are in need of making a cancellation for any reason, a full refund will be granted until 2 weeks prior to the reservation date. Within two weeks prior to your reservation, your 50% deposit is non-refundable. Within one week prior to your reservation, the entire booking amount is non-refundable. 

  5. Non-availability of Accommodation: We will only cancel your stay if your accommodation was unavailable for reasons beyond our control. We will however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability does not extend beyond this point.

  6. Pets: we do not allow pets inside the suites or on the property under any circumstances. We do abide by ADA service dog standards and will only accept licensed service dogs.

  7. Service Dogs:

    1. According to the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

    2. A guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. They may not be restricted to “pet-friendly” rooms

    3. Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal. However, if a guest’s service animal causes damages to a guest room, a hotel is permitted to charge the same fee for damages as charged to other guests

    4. The owner does NOT need documentation of the training of the service animal. Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.

    5. If a service animal is out of control and the handler does not take effective action to control it, staff may request that the animal be removed from the premises.

    6. A service dog may NOT be left alone in a hotel room and must be under the control of the owner at all times

  8. Arrival: Your accommodation will be available to you from 3:00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may call to arrange bag drop if necessary. On the day of your arrival you will receive an email with a unique code that will be used to unlock the door to your suite. This code will not be active until 3:00pm on the day of your arrival and will be deactivated at 11:00am on the day of your departure.

  9. Room Vacation: We respectfully remind guests that Ocean Eleven Suites is NOT a hotel, therefore: Please vacate your room by 11:00am, unless otherwise arranged. The room will be ready for reoccupation from 3:00pm, unless otherwise arranged.

  10. Rooms: Please respect our suites as you respect your own home. Your room will be cleaned thoroughly before your arrival and again once you leave. Other than that, we do not provide cleaning service while you are staying with us. If you are staying for longer than a week, you can choose to pay a $75 cleaning fee to have your room cleaned once. After your departure, we will do a thorough check of the room to be sure that everything is intact. If items are damaged or missing you will be charged according to the below price sheet. 

  11. Smoking: NO SMOKING. Smoking is not permitted in any of our rooms or in the garden area. Smoking is only allowed outside of rooms.

  12. Carbon Monoxide detectors and Fire Alarms: No guest or employee may ever remove carbon monoxide detectors from plugs at any time for any reason. In case of detector malfunction, the employee handling the situation must notify all other staff via email of the time of removal and time of replacement to the detector’s specified room.

  13. Damages and Breakages: Please take care when staying in our suites. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Refer to the price list in your room. In order to protect our establishment, we will hold a security deposit of $100 until 36 hours after your departure to ensure that all of our belongings are intact and in good condition. We ask that you do report any incidents when they occur. We do charge for minor breakages and we will charge you for repair or making good if the damage or breakage is significant.

  14. Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

  15. Privacy Policy: Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

  16. Hurricane Policy: Due to the location of our suites, there is often a threat of hurricanes in the late summer months. Once a storm is within two days of landfall, our location is within the cone of possible landfall locations, and it is classified as a hurricane, then we will close and evacuate all suites. Guests booked on and around hurricane landfall dates will be notified and allowed to reschedule their stay to another date.

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